Posts Tagged ‘Customer Retention’

If only we had a better place! March 16, 2010 1 Comment

If only we had a better place!After dropping my daughter in School, I used to visit a Saloon in the fag end of a closed road. The guy had great skills, but his Saloon was never upto the mark. He shut up last week, and this is what he said; “If only I had a [...]

Golden rule of Entrepreneureship – “Do as you wish to be done by” March 7, 2010 No Comments

Golden rule of Entrepreneureship – “Do as you wish to be done by”Most of you would have heard about ” Hotel Saravana Bhavan” a famous restaurant serving South Indian Delicacies all over the world.  The restaurant had very humble begginings and is owned by a hardworking gentleman from a village next to my native. In [...]

A Difficult Customer, 3 Secret Ways to Handle them! January 19, 2010 No Comments

“A customer rams into your office and screams at the highest tone for no fault of yours, and your best efforts to explain his misunderstanding goes in deaf ears. You might have personally closed the sale with this customer and chances are that you had explained the terms of the contract well in advance; Still [...]